Frequently Asked Questions
Everything you need to know about your Ashworth experience
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies. Most orders are processed within 1-2 business days and arrive within 5-7 business days.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label and select your preferred refund method or exchange size.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure the perfect Ashworth fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Ashworth, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with factories that adhere to fair labor standards.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking page where you can monitor your package's journey.